Salesforce, a leading customer relationship management (CRM) platform, offers a robust solution for achieving this goal - Salesforce Loyalty Management....

Retail reports are similar to retail surveys but can be conducted more frequently and target one specific aspect of your presence in the store. Click here and l...

Customer service and customer experience are the two eyes of a digital economy. In current times, every business be it small or medium or large are a part of th...

Salesforce CRM is one of the most powerful tools used by top most enterprises. It allows them to store, retrieve, sort, gathers, and prioritize leads and custom...

Discover top Salesforce extensions empowering developers in 2023 for streamlined coding, deployment, and improved functionality....

A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact centers with the aim of improving productivity...

Social customer service is a unique feature of the Salesforce service cloud. This connected service module creates and handles cases on social media platforms....

The service cloud console helps customer service executives get suitable answers from Salesforce and help collaborate across channels to resolve cases swiftly a...